2013高考英语阅读理解（4月）训练（07）及答案
阅读下列短文，从每题所给的四个选项（A、B、C和D）中，选出最佳选项。
A
Going to school means learning new skills and facts in different subjects. Teachers teach and students learn, and many scientists are interested in finding ways to improve both teaching and learning processes.
Sian Beilock and Susan Leving, two psychologists at the University of Chicago, are trying to learn about learning. In a new study about the way kids learn math in elementary school, Beilock and Levine found a surprising relationship between what female teachers think and what female students learn: If a female teacher is uncomfortable with her own math skills, then her female students are more likely to believe that boys are better than girls at math. “If these girls keep getting math-anxious female teachers in later grades, it may create a snowball effect on their math achievement,” Levine told Science News. The study suggests that if these girls grow up believing that boys are better at math than girls are, then these girls may not do as well as they would have if they were more confident.
Just as students find certain subjects to be difficult, teachers can find certain subjects to be difficult to learn—and teach. The subject of math can be particularly difficult for everyone.
The new study involved 65 girls, 52 boys and 17 first-and second-grade teachers in elementary schools in the Midwest. The students took math achievement tests at the beginning and end of the school year, and the researchers compared the scores
The researchers also gave the students tests to tell whether the students believed a math superstar had to be a boy. Then the researchers turned to the teachers: To find out which teachers were anxious about math, the researchers asked the teachers how they felt at times when they came across math, such as when reading a sales receipt. A teacher who got nervous looking at the numbers on a sales receipt, for example, was probably anxious about math.
Boys, on average, were unaffected by a teacher’s anxiety. On average, girls with math-anxious teachers scored lower on the end-of-the-year math tests than other girls in the study did. Plus, on the test showing whether someone thought a math superstar had to be a boy, 20 girls showed feeling that boys would be better at math—and all of these girls had been taught by female teachers with math anxiety.
According to surveys done before this one, college students who want to become elementary school teachers have the highest levels of anxiety about math. Plus, nine of every 10 elementary teachers are women, Levine said.
1. Sian Beilock and Susan Levine carried out the new research in order to ___________.
A. know the effects of teaching on learning
B. study students’ ways of learning math
C. prove women teachers are unfit to teach math
D. find better teaching methods for teachers
2. The underlined part in paragraph 2 most probably means that girls may ___________.
A. end up learning math anxiety from their teachers
B. study the ways their female teachers behave
C. have an influence on their math-anxious female teachers
D. gain unexpected achievement in such subjects as math
3. In the study, what were the teachers required to do?
A. Prepare two math achievement tests for the students.
B. Tell their feelings about math problems.
C. Answer whether a math superstar had to be a boy.
D. Compare the students’ scores after the math tests.
4. What is the finding of the new study?
A. No male students were affected by their teachers’ anxiety.
B. Almost all the girls got lower scores in the tests than the boys]
C. About 30% of the girls thought boys are better at math than girls.
D. Girls with math-anxious teachers all failed in the math tests.
5. Which of the following is TRUE according to the text?
A. 117 students and teachers took part in the new study.
B. The researchers felt surprised at the findings of their study.
C. Beilock and Levine are interested in teaching math.
D. Men teachers are better at teaching math than women teachers.
参考答案B D B C B
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B
The space shuttle Columbia flared and broke up in the skies over Texas on Saturday, February 1, 2003, killing the seven astronauts on board in what NASA and President Bush called a tragedy for the entire nation. NASA launched an investigation into the disaster and began searching for the astronauts' remains. It said that although there had been some data failures it was too early to nail down a precise cause. The break-up, 16 minutes before the shuttle was due to land at Kennedy Space Center in Florida, spread possibly toxic debris(有毒的残骸) over a wide area of Texas and neighboring states.
Dramatic television images of the shuttle's descent clearly showed several white trails(痕迹) streaking through blue skies after the shuttle suddenly fell apart. It was almost 17 years to the day that the Challenger shuttle exploded on Jan. 28, 1986, killing all seven astronauts on board.
Take-off and re-entry into Earth's atmosphere are the most dangerous parts of a space mission. In 42 years of US' human space flight, there had never been an accident in the descent to Earth or landing. Challenger exploded just after take-off.
Rescue teams scrambled to search for the remains of the crew, which included the first Israeli to fly on the shuttle, former combat pilot Col. Ilan Ramon. There were warnings that parts of a vast 120-mile-long corridor of debris could be toxic because of poisonous rocket propellant(推进器).
"We are not ready to confirm that we have found any human remains," Nacogdoches County Sheriff Thomas Kerrs said. He added that among the roughly 1,000 calls reporting debris, some people said they found remains of crew members.
"The Columbia is lost. There are no survivors, …Their mission was almost complete and we lost them so close to home. … America's space program will go on," said a grim-faced Bush in a message broadcast on television, which included condolences（同情）to the families of the dead astronauts.
6. The word “descent” in the passage means ________.
A. taking off B. landing C. orbiting(绕轨运行) D. walking down
7. Which is true of the Israeli astronaut Ilan Ramon?
A. He was the first Israeli astronaut to fly on the shuttle.
B. He was the first foreign astronaut to fly on the American shuttle.
C. He used to be a passenger plane pilot.
D. He was the only survivor in the Columbia disaster.
8. The Columbia disaster and the Challenger disaster were similar in that ________.
A. there were seven astronauts killed on board
B. both the shuttles exploded when they took off
C. Both the shuttles exploded when they were about to land
D. no human remains were found
9. Which of the following is wrong according to the news?
A. The U.S.A. will give up the space program because of the accident.
B. NASA hasn’t found the cause of the Columbia disaster.
C. Before the Columbia disaster, no shuttles had exploded in the course of landing.
D. Take-off and re-entry into Earth's atmosphere are the most dangerous parts of a space mission.
参考答案B A A A
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（2011·浙江卷）C
In the more and more competitive service industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).
Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems .
For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren.
British Airways also says its customer care policies are applied within the company and staff are
taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
50. We can learn from Paragraph 2 that .
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
51. The writer mentions “phone rage”(Paragraph 3) to show that .
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more attention
D. customers rely on their phones to obtain services
52. What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note.
C. Delivering a quicker service D. Promising more gifts.
53. If a manager should show his empathy (Paragraph6), what would he probably say?
A.“I know how upset you must be.” B.“I appreciate your understanding.”
C. “I’m sorry for the delay.” D.“I know it’s our fault.”
54. Customer delight is important for airlines because .
A. their telephone style remains anchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
55. Which of the following is conveyed in this article?
A. Face-to-face service creatcs comfortable feelings among customers.
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for airlines than for banks.
【答案】DCCABC
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